ChatbotGen | How to build a Chatbot for Whatsapp with ChatbotGen

Chatbotgen Whatsapp Integration

To integrate WhatsApp, you will need to have a Meta business account and create a new Meta App where we will set up WhatsApp.

In this guide, we will explain each detail of this process.

If you don’t have a Meta Business Account, create one.
- https://business.facebook.com/
Create a new Meta App (Facebook)
- https://developers.facebook.com/
- Log in to your account (you must verify your developer account with your phone and email)
- Choose “My Apps”
- Choose “Create App”
- Choose options
  - Use case: Other
  - App type: Business
- Enter details
  - App name
  - App contact email
  - Business Account
- Navigate to App settings > Basic from the sidebar

3. Add WhatsApp to your Meta app

4. Acquire a new business number for WhatsApp

Skip this step if you already have a number you can use for your WhatsApp bot.
These are the two providers we suggest:
- https://www.yourbusinessnumber.com/
- https://devyce.com/

5. Create a System User in your Business Account

https://business.facebook.com > Settings > Users > System Users
Create a new system user
- System user name: Chatbotgen
- System user role: Admin

Generate new token for system user
- Choose the app and click on ‘Generate new token’.

6. Configure WhatsApp settings

Go back to the Whatsapp config in the Meta App,
- If you have closed the page, go back to https://developers.facebook.com/ -> My Apps -> Your App -> WhatsApp Configuration (on the left panel)

Add a payment method to your WhatsApp app
- Payment settings
- Add payment method
Add phone number and business details
Provide necessary information
Verify number

7. Get “Phone number ID”

Go to the Whatsapp API Setup in the Meta App,
- If you have closed the page, go back to https://developers.facebook.com/ -> My Apps -> Your App -> API Setup (on the left panel)

Copy the phone number ID, you will use it in the next step.

8. Configure ChatbotGen Whatsapp Integration

Click on the “Whatsapp” integration link.
At the bottom of the page, click on “Integrate”.
Click on “New WhatsApp Number”.
- Input ‘Phone number ID’ from the previous step.
- Input ‘Token’ — (Step 5, from the system user in your Business Account)
Click ‘Add Number Configuration’

After that, you will have the option to copy the webhook URL and the verification token

You will use both values in the next step.

9. Configure the WhatsApp Webhooks

Go back to the Whatsapp config in the Meta App,
- If you have closed the page, go back to https://developers.facebook.com/ -> My Apps -> Your App -> WhatsApp Configuration (on the left panel)
Choose ‘Configure webhooks’
- ‘Edit’ webhook

Add a callback URL and Verify token, provided in the previous step
‘Manage’ webhook fields
- Add and subscribe to messages v17.0
- Click “Done”.

10. Update business details for your Meta app

11. Verify Business Account (optional but recommended)

12. Try your Chatbot!